NERC DIRECTS ELECTRICITY CUSTOMERS NOT TO PAY FOR REPLACEMENT OF FAULTY OR OBSOLETE METER
NERC DIRECTS ELECTRICITY CUSTOMERS NOT TO PAY FOR REPLACEMENT OF FAULTY OR OBSOLETE METER
The Nigerian Electricity Regulatory Commission, NERC, directs electricity consumers not to comply with the instruction from the Distribution Companies, asking them to pay for replacement of faulty and obsolete meters. The commission in a statement insist that it is the responsibility of the Distribution Companies to replace faulty meter free of charge, provided that the fault is not caused by the customer. NERC also order that no customer with a meter should be forcefully migrated to estimated billing on account of faulty and obsolete meter.
The regulator urges customers to report cases of non-compliance to the Order by any Distribution Company through its appropriate channels NERC restates its commitment to protect customers’ interests and rights by ensuring compliance with established regulatory standards and enforcing regulatory penalties for non-compliance by its licensees.
The Nigerian Electricity Regulatory Commission, NERC, directs electricity consumers not to comply with the instruction from the Distribution Companies, asking them to pay for replacement of faulty and obsolete meters. The commission in a statement insist that it is the responsibility of the Distribution Companies to replace faulty meter free of charge, provided that the fault is not caused by the customer. NERC also order that no customer with a meter should be forcefully migrated to estimated billing on account of faulty and obsolete meter.
The regulator urges customers to report cases of non-compliance to the Order by any Distribution Company through its appropriate channels NERC restates its commitment to protect customers’ interests and rights by ensuring compliance with established regulatory standards and enforcing regulatory penalties for non-compliance by its licensees.